Overview
At ECOVCC.COM, we strive to deliver every order accurately and on time. However, we understand that situations may arise where a refund is necessary. This Refund Policy explains exactly when and how refunds are handled.
- This policy applies to all purchases made through ECOVCC.COM for digital accounts and related services.
- This policy supplements our Terms of Service and should be read alongside it.
- In the event of any conflict between this policy and the Terms of Service, the Terms of Service shall prevail.
- We reserve the right to update this policy at any time. Changes will be reflected by the "Last Updated" date above.
Refund eligibility is primarily determined by two factors: the stage of order processing at the time of the request, and the nature of the issue reported. All refund requests must be submitted within 24 hours of delivery.
Order Cancellation
You may request to cancel your order under the following conditions:
Before Processing Begins
- If you request cancellation before we have started processing your order, you are entitled to a full refund of the entire amount paid.
- Cancellation requests at this stage are processed immediately and refund is initiated within 1–3 business days.
- No cancellation fee or deduction applies at this stage.
After Processing Has Begun
- Once order processing has started, cancellation is no longer guaranteed and will be evaluated on a case-by-case basis.
- If cancellation is approved during processing, a partial refund may be issued after deducting costs incurred during processing (e.g., verification fees, platform charges).
- You will be informed of any applicable deductions before the refund is processed.
After Delivery
- Orders that have already been delivered cannot be cancelled. At this point, the Refund Policy (Section 3) applies instead of cancellation.
To check whether your order has entered processing, contact our support team at economicvcc@gmail.com with your order number. We will respond with the current status within a few hours during business hours.
Refund Eligibility
You may be eligible for a full refund or replacement under the following circumstances, provided you report the issue within 24 hours of delivery:
Wrong Account Delivered
- The delivered account does not match the specifications of your order (e.g., wrong platform, wrong account type, wrong region).
- You must provide clear evidence showing the discrepancy between the ordered and delivered account.
- Eligible for full refund or free replacement — your choice.
Non-Functional Account
- The account cannot be accessed or logged into using the credentials provided, through no fault of your own.
- The account was already suspended, banned, or restricted at the time of delivery.
- The account fails to meet the verification status that was specified in your order.
- Eligible for full refund or free replacement — your choice.
Duplicate Order
- You were charged multiple times for the same order due to a system error or payment processing issue.
- Eligible for full refund of the duplicate charge(s). The original order will proceed as normal.
Order Not Delivered
- Your order was confirmed and paid for but was never delivered, and the estimated delivery timeframe has been exceeded by more than 48 hours without communication from us.
- Eligible for full refund or continued order fulfillment with priority handling.
All issues must be reported within 24 hours of delivery. Reports submitted after this window will not be eligible for refund or replacement, as we cannot verify that the issue existed at the time of delivery and was not caused by subsequent use.
Non-Refundable Cases
The following situations are not eligible for any refund or replacement. Please review these carefully before placing an order.
- Successfully Delivered & Verified: The account was delivered as described, credentials work correctly, and the account matches the order specifications — no refund applies.
- Platform Suspension After Delivery: The account was suspended, banned, or restricted by the respective platform after delivery due to your actions, usage patterns, or activities performed on the account.
- Failed Security Practices: Loss of access caused by failure to change default passwords, not enabling two-factor authentication (2FA), or not following our post-delivery security instructions.
- Platform Policy Changes: Changes in third-party platform terms, features, pricing, or policies that affect account functionality after delivery.
- Late Reporting: Issues reported more than 24 hours after delivery confirmation.
- Buyer's Remorse: Simply changing your mind after the order has been processed or delivered.
- Violation of Platform Rules: Account restrictions resulting from your violation of the respective platform's terms of service, community guidelines, or acceptable use policies.
- Unauthorized Resale: Issues arising from reselling or transferring the account to a third party without our authorization.
- Incompatible Use Case: The account does not support a specific use case that was not explicitly stated in the order specifications at the time of purchase.
- Force Majeure: Service disruptions caused by events beyond our control, including but not limited to natural disasters, government actions, platform outages, or internet infrastructure failures.
These non-refundable conditions are enforced strictly and without exception. We strongly recommend verifying all order details before confirming your purchase and following our post-delivery instructions carefully to protect your account.
Replacement Policy
In eligible cases, you may choose to receive a replacement account instead of a refund. Replacements are subject to the following conditions:
- Replacements are offered as an alternative to refunds for the eligible scenarios described in Section 3.
- The replacement account will match the same specifications as the original order.
- Replacement processing time is typically 1–5 business days, depending on the account type and verification requirements.
- You may request a replacement only once per order. If the replacement account also has issues, a refund will be evaluated at that point.
- If a replacement cannot be provided (e.g., the specific account type is temporarily unavailable), a full refund will be issued instead.
- The 24-hour reporting window still applies — replacement requests must be made within 24 hours of the original delivery.
In some cases, if the exact replacement is not available, we may offer a comparable or upgraded account at no additional cost. You will always be informed and asked for your approval before any substitution is made.
Partial Refunds
Partial refunds may be issued in specific situations where a full refund is not appropriate but the user has experienced a legitimate issue:
- Processing Cancellation: If cancellation is approved after processing has begun, a partial refund will be issued after deducting actual costs incurred (verification fees, platform charges, etc.). Deductions will be clearly itemized and communicated before processing.
- Partial Delivery: If an order containing multiple accounts is partially delivered (some accounts delivered correctly, some with issues), a partial refund will be issued for the problematic portion only.
- Minor Specification Differences: If the delivered account has minor, non-critical differences from the order specifications (e.g., slightly different account age, minor feature variation) that do not prevent normal use, a partial refund may be offered as compensation.
- Service Credit Alternative: In some cases, instead of a partial cash refund, we may offer service credit of equal or greater value that can be applied to future purchases. You are free to accept or decline this option.
We will always provide a clear breakdown of any deductions before processing a partial refund. You have the right to accept or dispute the proposed deduction amount before the refund is finalized.
How to Request a Refund
To submit a refund request, follow these steps:
Step 1 — Gather Your Information
Have your order number, payment method used, and a clear description of the issue ready. If reporting a delivery problem, take screenshots or screen recordings as evidence.
Step 2 — Contact Our Support Team
Send an email to economicvcc@gmail.com with the subject line: Refund Request — Order #[Your Order Number]. Include all relevant details and evidence.
Step 3 — Await Review
Our team will review your request and may ask for additional information or clarification. Most initial responses are sent within 12–24 hours.
Step 4 — Receive Decision
You will receive a clear decision: approved (full/partial refund, or replacement), denied (with reason), or additional information required. All decisions are final.
Step 5 — Refund Processing
If approved, your refund will be processed within 5–14 business days to your original payment method. You will receive a confirmation email once initiated.
Incomplete refund requests will delay processing. Always include: Order number, date of purchase, payment method, clear issue description, and supporting evidence (screenshots, error messages, etc.).
Refund Timeline
Below is the typical timeline for each stage of the refund process:
- Initial Response: Within 12–24 hours of receiving your request. You will receive acknowledgment and may be asked for additional details.
- Review & Decision: Within 1–3 business days after all required information has been provided. Complex cases may take up to 5 business days.
- Refund Initiation: Within 1–2 business days after approval. You will receive a confirmation email with the refund amount and expected timeline.
- Funds Appearance: 5–14 business days after initiation, depending on your payment provider and bank. Credit card refunds may take longer than digital wallet refunds.
Once we initiate a refund, the processing time is largely dependent on your payment provider (bank, credit card company, digital wallet service). We cannot expedite their processing. If your refund has not appeared after 14 business days from initiation, please contact your payment provider first, then reach out to us.
Quick Reference Table
Use this table for a quick overview of refund eligibility across common scenarios.
| Scenario | Eligibility | Outcome |
|---|---|---|
| Cancelled before processing | Eligible | Full refund |
| Wrong account delivered | Eligible | Full refund or replacement |
| Non-functional on delivery | Eligible | Full refund or replacement |
| Duplicate charge | Eligible | Full refund of duplicate |
| Order never delivered | Eligible | Full refund or priority re-delivery |
| Cancelled during processing | Case-by-Case | Partial refund (minus costs) |
| Minor spec differences | Case-by-Case | Partial refund or credit |
| Delivered & working correctly | Not Eligible | No refund |
| Platform ban after delivery | Not Eligible | No refund |
| Reported after 24 hours | Not Eligible | No refund |
| Didn't change password / no 2FA | Not Eligible | No refund |
| Buyer's remorse / changed mind | Not Eligible | No refund |
Special Circumstances
Disputed Charges via Payment Provider
If you initiate a chargeback or dispute through your bank or payment provider before contacting our support team, your refund request through ECOVCC.COM will be considered void. We require that you contact us first so we can attempt to resolve the issue directly.
- Chargebacks filed without prior contact with our support team may result in immediate suspension of your ECOVCC.COM account and all future order privileges.
- If a chargeback is filed while a refund request is already under review, the refund process will be terminated immediately.
Bulk Orders
For bulk orders (5+ accounts in a single order), the following additional conditions apply:
- Refund eligibility for individual accounts within a bulk order is evaluated separately. Working accounts are not refundable even if others in the same order have issues.
- Bulk orders may be subject to custom refund terms agreed upon at the time of purchase. Check your order confirmation for any special conditions.
- The 24-hour reporting window still applies, but it begins from the delivery of the final account in the bulk order.
Promotional or Discounted Orders
- Refunds for promotional or discounted orders are calculated based on the actual amount paid, not the original listed price.
- Service credit alternatives for promotional orders will be issued at the discounted value, not the full value.
Currency Conversion
- Refunds are processed in the same currency and same amount as the original charge.
- Any differences in converted amounts due to fluctuating exchange rates are not our responsibility and will not be compensated.
Contact Us
If you have any questions about this Refund Policy or need to submit a refund request, our team is ready to assist you.
Refund & Support Contact
All refund requests and policy-related inquiries should be directed here.
