OFFICIAL PLATFORM DOCUMENTATIONLAST UPDATED: 2026-11-08
Refund Policy
Clear guidelines regarding order cancellations, unfulfilled orders, and refund eligibility.
1. Pre-Fulfillment Cancellations
If your order has been paid (PAID) but has not yet been approved and delivered (PENDING_REVIEW), you may contact support to request a cancellation and refund review.
2. Non-Delivery or Stock Unavailability
In the event that an ordered digital package cannot be fulfilled by our administration team, your order will be cancelled and eligible for a full refund of the verified USD payment amount.
3. Completed Digital Deliveries
Due to the nature of digital products, once an order has been delivered (DELIVERED) through the agreed channel and matches the stated product specifications, refunds are evaluated solely on a case-by-case basis by contacting support.